At Worth It Luxe, every pre-loved luxury bag is carefully inspected and authenticated before it is listed for sale. Because each item is unique, we also provide a confirmation process before shipment so you can review the exact bag reserved for your order.
Video Confirmation Before Shipment
After you place an order, we will send you a detailed video or confirmation of the exact bag reserved for your order.
The video will show the bag’s exterior, interior, corners, hardware, handles, strap, and any visible signs of wear.
If you are not satisfied after reviewing the confirmation, you may cancel your order before shipment for a full refund.
Once you approve the confirmation, your order will be prepared for shipment.
Final Sale After Shipment
Once an order has shipped, all sales are final.
We do not accept returns, exchanges, or refunds after shipment due to personal preference, change of mind, fit, size, color, normal signs of wear, or condition details that were shown in the product listing or confirmation video.
Authenticity Exception
We stand behind the authenticity of every item we sell.
Each bag is authenticated by a professional third-party authentication service before shipment and comes with our original authentication code or authentication tag.
If you believe your item is not authentic, please contact us with supporting documentation from a recognized professional authentication service.
To be eligible for an authenticity-related return review, the item must be:
- The exact original item purchased from Worth It Luxe
- In the same condition as delivered
- Returned with all original included items, such as dust bag, box, strap, lock, keys, or other accessories, if applicable
- Returned with our original authentication code, authentication tag, or QR code intact
- Free from any new damage, wear, alteration, or signs of use after delivery
We reserve the right to deny a return if the item returned is not the original item we shipped, if the authentication code or tag has been removed or altered, or if the item is not returned in the same condition.
Refunds
If an order is canceled before shipment, we will issue a refund to the original payment method.
If an authenticity-related return is approved, the refund will be processed after we receive and inspect the returned item.
Refunds are issued to the original payment method only. Processing times may vary depending on your bank or payment provider.
How to Start a Return Review
To request a return review for an authenticity concern, please contact us at:
support@worthitluxe.comPlease include:
- Your order number
- Your full name
- Photos of the item
- A copy of the professional authentication report
- Photos of our original authentication code, tag, or QR code
Returns sent without prior approval will not be accepted.